Business · September 17, 2025

Difficult clients can drain time, revenue, and reputation. Part 2 of our series shows you how to defuse tense situations with empathy, protect your online reviews, strengthen long-term client relationships, and know when to bring in legal backup. Learn practical scripts, systems, and next steps so you stay calm, get paid, and protect your brand. Read more.

Business · September 10, 2025

Every business eventually faces a difficult client. The difference between chaos and confidence is whether you have systems in place to handle them. In Part 1 of this series, I outline four core strategies that prevent disputes, safeguard revenue, and keep client relationships professional. Strong contracts, clear expectations, and dispute resolution processes aren’t extras, they’re essentials. Read more.