Tony Hsieh sold Zappos to Amazon for $1.2 billion. He died without a will or trust, and the people he loved were left sorting through years of court proceedings, disputed gifts, and public legal chaos. The unsettling part is not how extraordinary his estate was. It is how ordinary the failure was. Most people assume there will be time to “eventually” get things in order. And that assumption quietly becomes the plan their family is forced to live with later.